Return & Refund Policy

7-Day Return Window

If you receive a damaged, defective, or wrong item, contact us within 7 days of delivery with a photo of the product. We will arrange a replacement or a full refund — your choice.

How to Request a Return

1. Take a clear photo of the item (and the parcel, if damaged in transit).
2. Send it to us on WhatsApp or call us at +880 1681-975579 with your order number.
3. We'll verify and confirm your replacement or refund within 1–2 working days.

Refunds

Since payment is Cash on Delivery, refunds are issued via bKash, Nagad, or cash — whichever you prefer. Refunds are processed within 3–5 working days of approving your request. Delivery charges are refunded when the return is our fault (wrong or damaged item).

What Can't Be Returned

• Items used, opened, or damaged after delivery (for hygiene reasons, cosmetics and skincare products cannot be returned once opened).
• Items reported after the 7-day window.
• Handmade products with minor natural variations in size, color, or texture — these are part of their unique charm, not defects.